SHIPPING POLICY

SHIPPING POLICY

We offer free shipping on UK orders over £100. All UK orders are shipped via 24 hour tracked delivery the next working day at a standard rate of £4.99.

International shipping is calculated dependent on your location and can take up to 10 working days. 

* International orders can experience delays, please email info@ellenclo.com for updates*

 

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail. 

 

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

 

CUSTOMS IMPORT DUTIES & TAXES

Items shipped internationally sometimes incur local duties and customs charges. We have no control over these charges and therefore these are not included in your order total. The shipping courier will contact you if any duties need to be paid before delivering your parcel. Ellen Clo has no responsibility in paying these charges and it will be the buyers’ responsibility to pay any outstanding duties and customs. If you have any questions about this, please contact your local customs office for further information before placing an order.